Email support
For orders, business partnerships, and detailed inquiries, please use our email address.
furkangungor@hairmedicalshop.com
Phone support
You can reach our experts on weekdays between 09:00 and 18:00 during business hours at +90 544 958 64 67 .
Frequently Asked Questions (FAQ)
1. How can I tell if your website is secure?
The site is protected by a 256-bit SSL certificate , and 3D Secure verification is used on payment pages. If you see a lock icon in your browser's address bar, the connection is fully encrypted.
2. How can I verify the authenticity of your products?
All our products are approved by the Ministry of Agriculture and Forestry and are registered in the Product Tracking System (UTS). You can check the UTS code , serial number , or barcode on the packaging using the following websites:
- Ministry of Agriculture Product Tracking Portal: https://bkm.tarim.gov.tr
- Ministry of Health UTS Portal: https://uts.saglik.saglik.gov.tr
Additionally, you can use barcode scanning applications to verify the authenticity and production information of your product.
3. Are my payment details being saved?
No. Your payment data is processed through the PCI-DSS compliant Iyzico infrastructure, and no bank card information is stored on our servers.
4. How is my privacy protected during the ordering process?
Your personal information is used solely for ordering and communication purposes in accordance with our Privacy Policy, which complies with KVKK/GDPR. It will not be shared with third parties.
5. What should I do if I experience problems with my package delivery?
You can contact the shipping company using the tracking number provided with your order confirmation. In case of delay or damage, you can request a quick solution by sending photos and details to furkangungor@hairmedicalshop.com or our WhatsApp line within 24 hours.
6. What should I do if I receive an incorrect or incomplete order?
If you find any missing items or incorrect shipments in your order:
- Send your unboxing photo and order number to furkangungor@hairmedicalshop.com or our WhatsApp line within 24 hours.
- Your request will be reviewed within 2 business days, and once approved, you will receive free return/exchange instructions.
- Return the product with the "free shipping" label; a new product or a refund will be credited to your account within 7 business days at the latest.
7. What resources can I use regarding the use or effects of the product?
You can find detailed information in the "Ingredients and Usage" section on the product page.
You can also get 24/7 live support from our customer support line (WhatsApp: https://wa.me/905449586467 ).
8. In what areas can the customer support team assist?
Our customer support team can assist you with the following:
- Product selection and proper usage recommendations
- Order tracking, shipping and delivery information
- Return, exchange and refund processes
- Account management and technical issues
- Information about campaigns and product stock.
Support channels: WhatsApp (24/7), email (response within 2 business hours), phone (weekdays 09:00–18:00).
9. Can I shop without being a member?
Yes, with the guest shopping option, you can quickly place orders without any registration. The advantages of being a member include order tracking and special discount notifications.
You will also be able to sign up using your Google and Facebook accounts very soon.
10. Why hasn't my order been shipped?
Please check the following steps before your order is shipped:
- Incomplete or incorrect address information: Your delivery address must include all details including province, district, neighborhood, street/avenue name, building/apartment number, and postal code . Please share your updated address information via WhatsApp or email.
- Missing contact information: Phone number and email address are mandatory; if missing, please update them in your account information or order form.
- Payment confirmation waiting: Approval processes at the bank or payment infrastructure usually take 1–2 hours.
If you have completed these steps and your order has still not been shipped, please contact us via our 24/7 WhatsApp line ( Send Message ) or at furkangungor@hairmedicalshop.com , and we will assist you.
Let customers speak for us
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