Privacy Policy

At HairMedicalShop, protecting your privacy and personal data is our highest priority. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with UK GDPR regulations.

🔒 Privacy & Security Summary

Data Promise: We NEVER sell your personal data to third parties.
Payments: Your credit card details are encrypted and processed by secure gateways. We do not store your card information.
Usage: Your data is used to fulfil your orders, provide customer support and measure our website and advertising, as described below.

1. Information We Collect

When you visit our site or make a purchase, we collect necessary information to process your order. This includes:

Personal Details: Your name, billing address, shipping address, email address, and phone number.
Payment Information: Processed securely via our payment gateways. We do not have direct access to your full credit card details.
Device Information: We automatically collect certain information about your device (IP address, web browser, cookies) to optimize our site's performance.

2. How We Use Your Information

We use the information we collect to operate our business efficiently and provide you with premium service. Specifically, we use your data to:

Process and fulfill your orders (including coordinating with FedEx or UPS for shipping).
Communicate with you regarding your order status, tracking updates, or customer support inquiries.
Screen our orders for potential risk or fraud.

3. Data Sharing & Third Parties

We respect your privacy. We only share your Personal Information with trusted third parties to help us fulfill our services. For example:

We use Shopify to power our online store.
We share your shipping details with FedEx and UPS to deliver your products.
We use Google Analytics to understand how visitors use our site, and Google Ads and Meta (Facebook and Instagram) to measure our advertising. For enhanced conversions, your email address and phone number are hashed (one-way encrypted) before they are sent to Google. You can read how Google uses this information at policies.google.com/technologies/partner-sites.

Zero Data Selling: We strictly do not sell, rent, or trade your personal information to outside marketing companies.

4. Your Rights (UK GDPR)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Cookies

We use "cookies" to enhance your shopping experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect how our website functions for you. Visitors from the UK, the EEA and Switzerland are asked for consent through our cookie banner before analytics and marketing cookies are used. See our Cookie Policy for details.