Where is my order?
Every order leaves our Istanbul warehouse with FedEx or UPS. Here is how to follow it to your door.
See your orders in your account
Sign in with the email address you used at checkout. We send you a 6-digit code, so there is no password to remember. Orders placed as a guest show up too, as long as you use the same email address.
View my ordersTrack with your tracking number
When your parcel leaves us, we email you a shipping confirmation with your FedEx or UPS tracking number. Enter it on the carrier's website.
Track with FedEx Track with UPSWhen will it arrive?
Common questions
My tracking has not changed for a day or two
International parcels are scanned at a few points only, so a quiet day is normal, especially around customs clearance. If nothing has changed for 3 business days, message us with your order number and we will chase the carrier for you.
The courier is asking me to pay duties or VAT on a UK order
UK orders are shipped with duties and VAT already paid, so you should not be asked for anything. Please message us with your order number before paying anything and we will sort it out with the carrier.
I was not at home when the courier came
FedEx and UPS usually try again or leave a notice with options to rearrange delivery or collect from a nearby point. You can choose an option from the carrier's tracking page.
Can I change my delivery address?
Message us as soon as possible. If your parcel has not left us yet, we can usually update the address. Once it is with the carrier, the carrier's tracking page shows whether a change is still possible.
Still need help?
Message us with your order number. We usually reply within a few hours on WhatsApp and within 24 hours by email.